These are the ten things you can hold us to. Each one is written so you can check it, and each one links to the page where it is explained in full. If any of them stops being true, we change this page first.
- A person reads every application
Every completed application is read by a person, and every reply is signed with a name. There is no automatic rejection. - Every decision comes with its reason
If we decline an application or a release, we tell you why in writing, and you can ask for a review by a person. - No upload fee, no subscription, no per-release fee
You never pay to upload or to keep your music live. Our own share is the one set out in your written agreement, agreed before any commitment. - No freezing of earnings without written evidence
If a payment has to be held, you receive the specific reason and the evidence behind it, and we answer a review request within two working days. - A safe move with your own codes
When you move your catalogue to us, your ISRC and UPC codes and your original release dates stay the same, so your streams and profiles are not reset. - Published payment terms you can compare
Our payment cycle and minimum are written in your agreement, and the payout terms of other distributors are published in our open dataset with their sources. - In your language
The site, the application and the replies come in your language. A person answers you, in your language, by email. - Your catalogue leaves with you
If you decide to leave, your releases, your metadata and your reports are exported in full. Nothing is withheld to keep you. - Small labels are welcome
A label with a few releases gets the same written agreement, the same reports and the same person answering as a large one. - Transparency you can verify
Changes to this site are logged publicly with dates, our data is open, and every fact page shows when it was last checked.
How to check these promises
Each promise links to the page that explains it. The public change log records every edit to the site. If you find a promise that was not kept, write to contact@mazufa.com and it will be read by a person.